Privacy policy

Privacy Policy

Last updated: 25 August 2026

Extraudio BV respects your privacy and is committed to protecting personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Dutch GDPR Implementation Act (“UAVG”), and other applicable data protection legislation.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit extraudio.com, contact us, subscribe to communications, register an Extraudio product, request support or access areas intended for authorised dealers.

1. Data controller

The controller responsible for the processing of personal data through this website is:

Extraudio BV
Gravin Juliana Van Stolberglaan 31
Office A8875
2263 AB Leidschendam
The Netherlands

Dutch Chamber of Commerce — KvK: 70048746

Email: info@extraudio.com
Website: https://extraudio.com/

2. Nature of the website

Extraudio.com is the corporate and informational website of the Extraudio high-end audio brand.

The website does not operate as an online shop. Products cannot be purchased or paid for through the website. Extraudio products are supplied through an international network of authorised distributors and dealers.

Extraudio does not collect payment card details, banking credentials or online payment information through this website.

3. Personal data we may collect

Depending on how you use the website, we may process the following categories of personal data.

Contact and private consultation

When you contact us or request a private consultation, we may collect:

  • Name.
  • Email address.
  • Content of your message.
  • Any additional information you voluntarily provide.

Product registration, warranty and support

When you register a product or request warranty or technical support, we may collect:

  • First and last name.
  • Email address.
  • Telephone number.
  • Postal address.
  • Postal code, city and country.
  • Authorised dealer from whom the product was purchased.
  • Purchase date.
  • Product model.
  • Product serial number.
  • Information relating to the support or warranty request.

Newsletter and communications

When you subscribe to Extraudio communications, we may collect:

  • Email address.
  • Subscription and consent information.
  • Records of withdrawal or unsubscribe requests.

Dealer access

When access to dealer resources is provided, we may process:

  • Username or email address.
  • Account and access information.
  • Login and security records.
  • Business contact details.
  • Organisation or dealership represented.

Passwords are not stored in readable form.

Technical and usage data

When you visit the website, we or our technical service providers may process:

  • IP address.
  • Browser and device information.
  • Operating system.
  • Referring and requested pages.
  • Date and time of access.
  • Server and security logs.
  • Cookie preferences and consent records.
  • Website interaction and measurement data, where consent has been provided.

We do not intentionally request special categories of personal data. Please do not submit health, biometric, political, religious or other sensitive personal information through our forms.

4. Purposes and legal bases

We process personal data for the following purposes and legal bases:

Responding to enquiries and consultation requests

We process contact information to respond to questions, provide product information, arrange consultations and assist users in locating an authorised distributor.

The legal basis is taking steps at your request before entering into a possible commercial relationship, and our legitimate interest in responding to enquiries concerning Extraudio products.

Product registration, warranty and support

We process product and customer information to register products, verify warranty eligibility, provide technical assistance, manage repairs and maintain service records.

The legal bases are the performance of contractual and warranty obligations, compliance with applicable legal obligations, and our legitimate interest in providing appropriate long-term product support.

Dealer administration

We process dealer account and business information to provide controlled access to product photographs, manuals, technical documentation and other commercial resources.

The legal bases are the performance of our commercial relationship and our legitimate interest in managing and protecting dealer resources.

Newsletter and marketing communications

We send newsletters or promotional communications only where you have provided consent.

You may withdraw your consent at any time by using the unsubscribe mechanism included in a communication or by contacting info@extraudio.com.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Website security and operation

We process technical information to operate, maintain and secure the website, prevent misuse, investigate incidents and ensure reliable access.

The legal basis is our legitimate interest in maintaining the security, integrity and correct operation of our website and services.

Analytics and non-essential cookies

Analytics, measurement or marketing technologies are used only where required consent has been provided through the cookie banner.

The legal basis for these technologies is consent.

Legal compliance

We may process personal data where necessary to comply with legal requirements, respond to competent authorities, establish or defend legal claims and maintain required business records.

The legal basis is compliance with a legal obligation or our legitimate interest in protecting our legal rights.

5. Cookies, analytics and external content

The website uses necessary cookies for essential functionality, security and consent management.

Subject to your preferences, the website may also use Google measurement technologies and other analytics services to understand how visitors use the website.

Pages may contain or link to third-party content and services, including YouTube, Facebook and Instagram. These providers may process personal data according to their own privacy policies when you activate embedded content, follow an external link or interact with their services.

Non-essential cookies and external tracking technologies are blocked until the required consent has been provided.

Detailed information about the cookies and services used on the website is available in our Cookie Policy.

You can change or withdraw your cookie preferences at any time by selecting Manage consent on the website.

6. Sharing personal data

Extraudio BV does not sell, rent or trade personal data.

We may share personal data only where necessary with:

  • Hosting, website maintenance, security and technical infrastructure providers.
  • Email and communications providers.
  • Form-processing and consent-management providers.
  • Analytics and measurement providers, where consent has been given.
  • Professional advisers where necessary.
  • Public authorities where disclosure is legally required.
  • Authorised Extraudio distributors or dealers, when you request local product information, a demonstration, consultation or support.

Where an enquiry needs to be handled by an authorised distributor in your territory, relevant contact information may be shared with that distributor for the specific purpose of responding to your request.

Service providers may process personal data only for the agreed purposes and under appropriate contractual and confidentiality obligations.

7. International transfers

We seek to process personal data within the European Economic Area whenever reasonably possible.

Some technical or communications providers may process data outside the European Economic Area. Where such transfers occur, Extraudio relies on an applicable adequacy decision, approved Standard Contractual Clauses or another lawful transfer mechanism required by the GDPR.

You may contact us for further information about the safeguards applicable to a particular transfer.

8. Data retention

Personal data is retained only for as long as necessary for the purpose for which it was collected and to meet applicable legal, contractual and security requirements.

The following general criteria apply:

  • General enquiries are normally retained for no longer than 24 months after the last relevant communication, unless a business relationship develops or longer retention is legally necessary.
  • Newsletter data is retained until consent is withdrawn or the subscription is cancelled.
  • Product registration, warranty and support records are retained for the duration of the product relationship, warranty and applicable legal limitation periods.
  • Dealer account information is retained for the duration of the commercial relationship and for any additional period required for security, contractual or legal purposes.
  • Technical logs and cookie information are retained according to security requirements and the periods specified in the Cookie Policy.
  • Information required for legal claims or statutory obligations may be retained for the applicable legal period.

When personal data is no longer required, it will be deleted, anonymised or securely archived where continued retention is legally required.

9. Data security

Extraudio applies appropriate technical and organisational measures intended to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

Access to personal data is limited to authorised persons and service providers who require it for legitimate business purposes.

No internet transmission or storage system can be guaranteed to be completely secure. If you believe that personal data provided to Extraudio has been compromised, please contact us immediately at info@extraudio.com.

10. Your privacy rights

Subject to the conditions established by the GDPR, you may exercise the following rights:

  • The right to receive information about how your personal data is processed.
  • The right to access your personal data.
  • The right to correct inaccurate or incomplete data.
  • The right to request erasure of personal data.
  • The right to restrict processing.
  • The right to object to processing based on legitimate interests.
  • The right to object at any time to direct marketing.
  • The right to data portability where applicable.
  • The right to withdraw consent at any time.
  • The right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

Extraudio does not use personal data collected through this website to make solely automated decisions producing legal or similarly significant effects.

To exercise your rights, contact:

info@extraudio.com

Please describe your request clearly. We may ask for information reasonably necessary to verify your identity and protect personal data against unauthorised disclosure.

We will respond without undue delay and normally within one month, as required by the GDPR.

11. Complaints

If you believe that Extraudio has not processed your personal data correctly, please contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to submit a complaint to the Dutch supervisory authority:

Autoriteit Persoonsgegevens
Website: https://autoriteitpersoonsgegevens.nl/en

You may also contact the data protection authority of the European Union country in which you normally reside or work.

12. Children

The website is intended for professionals, customers, distributors and individuals interested in high-end audio. It is not directed at children.

Extraudio does not knowingly collect personal data from children through the website. If you believe that a child has provided personal data without appropriate authorisation, please contact us so that the information can be reviewed and deleted where required.

13. External websites

The website contains links to external websites and social media platforms. Extraudio is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external service before providing personal data.

14. Changes to this Privacy Policy

Extraudio may update this Privacy Policy to reflect changes in the website, its services, legal requirements or data-processing practices.

The date of the latest revision will always be shown at the beginning of this page. Material changes may be communicated through the website where appropriate.

15. Contact

For questions about this Privacy Policy or the processing of personal data, contact:

Extraudio BV
Gravin Juliana Van Stolberglaan 31
Office A8875
2263 AB Leidschendam
The Netherlands

Email: info@extraudio.com
KvK: 70048746